About Us Welcome to the Edigitel (Digitel Europe Ltd) website Terms and Conditions for use. These Terms and Conditions apply to the use of this website at edigitel.com. By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE. The edigitel.com website is operated by Digitel Europe, a company registered in England and Wales, whose registered office is at 1 Ivy Street, Priory Industrial estate, Birkenhead, Merseyside, United Kingdom, CH41 5EE. Our company registration number is 2753907. Our VAT registration number is 595971964 Our contact details are as follows: Trading address: 1 Ivy Street, Priory Industrial Estate, Birkenhead, Merseyside, United Kingdom, CH41 5EE. General email: mail@digiteleurope.co.uk Telephone number: 0151 650 6300 Fax number: 0151 650 6336 We are a Business to Business e-commerce site and the Terms and Conditions apply to Business customers. We operate under a strict privacy policy. Go directly to our Privacy Policy. Directly below are a set of notes, detailing our operating methodology in plain language. However these descriptions, while indicative, are not our legal terms and conditions. A set of legally constituted Terms and Conditions is given below the Returns Policy. Go directly to our Terms and Conditions. Making A Purchase To use the on-line ordering function, simply find the product you want, select any options or additional components you may require (if any are offered), and press the 'ADD TO CART' button. Repeat for each product you wish to add to your shopping cart. You can view the cart using the 'View Cart' button on the catalogue pages. We accept on-line credit card payment via a trusted third party (Barclays Bank EPDQ Merchant Payment Interface). This ensures your payment security, and speedy response. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Visa, Mastercard and Switch are all usable. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. In the case that a transaction must be cancelled, any monies already taken will be refunded. Expert, friendly sales people are available to answer your queries. They are telecommunications specialists who know our product range and how it can work for you. Telephone 0151 650 6300 to speak to a representative. Orders in progress will produce e-mailed notifications at key stages. You can also call our e-commerce advice line for an order update to ask questions about an order you've already placed. If you have a problem with a previous order, we will do our best to make it right. Just call us Monday to Friday 9.30am - 5.00pm on 0845 337 3102. Shipping And Handling We use an independant courier service to ensure that your order is handled with care and speed. We require that someone be available to accept the order at the delivery address within generally accepted working hours. Delivery Schedule We offer next day delivery within the UK, as long as the order is made before 3 pm, and no unforseen stock handling problems occur. If there is a problem that delays shipping, you will be informed by e-mail and a new delivery date given. Note that if you are using our E-finance option, the product will not be sent until a credit agreement has been completed. Back Orders We make every effort to ensure that our catalogue contains only currently available items, but it is possible that a product might temporarilly go out of stock. If this item is not in stock, we can back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Credit Card Security When the order is placed at our website a secure browser page, using 128 bit SSL encryption, encrypts credit card numbers and details and transfers them directly from your browser to a secure server. The secure server has a dedicated Firewall and holds the details in encrypted format. The information is not held in clear on any website. Guarantee While we do not provide our own warrantees on our e-commerce sales, we support the warrantees as given by the manufactuers, and will do everything in our power to assist in the execution of their warantee, in the unlikely event it is needed. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Privacy Policy  Edigitel (Digitel Europe Ltd) is committed to preserving the privacy of all visitors to our website at edigitel.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. Information that we collect from you - When you visit, register or order products or services on edigitel.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls. Use of your information - Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know. Disclosure of your information - The information you provide to us will only be used for the purpose of completing your order, for other purposes set out in this policy or for other purposes approved by you. Third parties will only obtain this information in order to fulfil and deliver orders, process credit card payments and provide support services on our behalf. Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at alanghammer@digiteleurope.co.uk. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. Cookies - Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at alanghammer@digiteleurope.co.uk. Security and Data Retention - We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Accessing and Updating - You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at alanghammer@digiteleurope.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. Changes to our Privacy Policy - Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. Contact - All comments, queries and requests relating to our use of your information are welcomed and should be addressed to alanghammer@digiteleurope.co.uk. Returns Policy In order to return defective goods, a Returns Authorisation number must first be obtained from our Customer Sevices department within 3 days of delivery of the goods. Edigitel will not accept any returns unless they are returned within a maximum of 5 working days of the date of issue of a Returns Authorisation number. It is suggested that a return is made well within this period, to avoid possible problems caused by transportation and administrative delays. The goods must be returned to us at the buyers expense. We are not responsible for goods lost in transit where the buyer makes their own arrangements for delivery. Items returned must be returned in a clean, resalable condition with all attendant packaging, documentation and additional components. They must include the reason for the return, such as incorrect goods supplied, faulty goods supplied, or the goods were wrongly priced. They must also be clearly labelled with the Returns Authorisation number. Any goods failing to meet these criteria, or found to have no fault, will be refused and returned to you, incurring a handling charge up to 20% of the order value. You will also have been deemed to have bought the goods and that we have invoiced you for them, in accordance with the terms and conditions below. Terms and conditions In the following terms and conditions,the terms 'we', 'us' and 'our' refers to the company Edigitel, and the terms 'you' and 'your' refer to the customer who uses our site. 1.) Introduction 1.1) You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. 1.2) We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website. 2.) Ordering 2.1) We are a Business to Business Supplier and the terms and conditions listed are for business customers. We do not have consumer terms and conditions, as these are determined by specific legislation, the Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, and the Unfair Contract Terms Act 1977. 2.2) You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. 2.3) Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. 2.4) We may refuse to accept an order:       (a) where goods are not available;       (b) where we cannot obtain authorisation for your payment;       (c) if there has been a pricing or product description error; or       (d) if you do not meet any eligibility criteria set out in our terms and conditions. 2.5) Our standard delivery service takes 3 working days within the UK. The cut-off time for this service is 3 pm on the day of order. Orders made after this time will be considered to have been ordered on the following working day. 2.6) Our site operates a 'Next Day' delivery service within the U.K mainland only. The term 'Next Day' applies to working days only. The cut-off time for this service is 3 pm on the day of order. Orders made after this time will be considered to have been ordered on the following working day. 2.7) If the payment is made via credit agreement, rather than direct payment, the 'Next Day' delivery service will operate from the time of such agreement being executed, rather than the time of order. 3.) Pricing 3.1) All prices exclude VAT, but we shall show VAT separately and include it in the total price. 3.2) Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. 3.3) Our prices are reviewed periodically and the next review will be on 01/09/2006. 4.) Cancellation and Returns Policy 4.1) No orders accepted by us can be cancelled without our consent in writing, and it shall be an implied condition of such cancellation that the you shall indemnify us against all loss and expenses occasioned thereby. 4.2) To notify us of a cancellation request and obtain consent, contact our Customer Services department in writing (post or e-mail is acceptable). An e-mail function can be found in the top menu bar (place 'Customer Service - Cancellation' in the subject). 4.3) Where the goods have not yet been dispatched, we will give you a full refund of the amount paid or an exchange credit as required. 4.4) Where the goods have already been dispatched to you, a Return Authorisation number must be obtained from Customer Services, as well as written consent as in clauses 4.1 and 4.2. This must be obtained within 3 days of the delivery of the goods. 4.5) Dispatched goods may be returned under the following conditions:       (a) The product is defective.       (b) The product was incorrectly priced       (b) The wrong product was dispatched 4.6) Goods to be returned must be sent in a clean, resalable condition with all attendant packaging, documentation and additional components. They must be send at your expense, clearly labelled with the reason for return and the Returns Authorisation number. They must reach us within 5 days of recepit of the Returns Authorisation number. We take no responsibility for goods lost or damaged in transit where the you have made delivery arrangements. 4.7) If returned goods do not comply with clauses 4.5 and 4.6, the goods will be refused and sent back to you. We reserve the right to levy a handling fee of up to 20% of the total value of the goods under these circumstances. 4.8) The rights to return the goods to us as referred to in clause 4.5 will not apply in the following circumstances:       (a) in the event that the product has been used for it's proper purpose       (b) in the case of software, audio or visual media, where the packaging has been unsealed The provisions of this clause 4.8 do not affect your statutory rights. 5.) Licence 5.1) You are permitted to print and download extracts from this Website for your own use on the following basis:       (a) no documents or related graphics on this Website are modified in any way;       (b) no graphics on this Website are used separately from accompanying text; and       (c) any of our copyright and trade marks and this permission notice appear in all copies. 5.2) Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 5.3) Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. 5.4) Any rights not expressly granted in these terms are reserved. 6.) Service Access 6.1) While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. 6.2) Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. 7.) Visitor Material and Conduct 7.1) Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 7.2) You are prohibited from posting or transmitting to or from this Website any material:       (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;       (b) for which you have not obtained all necessary licences and/or approvals;       (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or       (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). 7.3) You may not misuse the Website (including, without limitation, by hacking). 7.4) We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3. 8.) Links to and from Other Websites 8.1) Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. 8.2) If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:       (a) you do not remove, distort or otherwise alter the size or appearance of the Edigitel logo;       (b) you do not create a frame or any other browser or border environment around this Website;       (c) you do not in any way imply that we are endorsing any products or services other than our own;       (d) you do not misrepresent your relationship with us nor present any other false information about us;       (e) you do not otherwise use any Edigitel trade marks displayed on this Website without our express written permission;       (f) you do not link from a website that is not owned by you; and       (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate. 8.3) You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2. 9.) Registration 9.1) To register with edigitel.com you must be over eighteen years of age. 9.2) Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Additional users from the same company or organisation must habve their own user name and password 9.3) Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. 9.4) We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions. 10.) Disclaimer 10.1) While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. 10.2) The material on this Website is provided "as is&qout; without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 11.) Liability 11.1) We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 11.2) Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. 11.3) If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 11.4) You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details. 11.5) While we make every effort to maintain our standard of delivery service, we do not guarantee it and refuse responsibility for failure to do so, including but not limited to, damage to goods during transit and/or late delivery, and any claims, liability, damages, losses, costs (including reasonable legal fees) arising from such occurrances. 12.) Governing Law and Jurisdiction 12.1) These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. 12.2) We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws. 13.) Miscellaneous 13.1) You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions 13.2) If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. 13.3) Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999. 13.4) Force Majeure. The company shall not be liable for any delay or failure in performing any of it's obligations arising from circumstances beyond it's reasonable control, including but not limited to fire, flood, storm, explosion, earthquake, epidemic, power loss, plant breakdown, strikes, lockouts, riots, hostilities, goverment actions, war, national emergency, acts of terrorism, protests and non availability of materials.